Welcome to Sky Aviation Travel & Tour (SATT). These Terms & Conditions govern your use of our website and the travel services provided by Sky Aviation Travel & Tour.
By accessing our website, submitting an enquiry, requesting a quotation, or booking any service through Sky Aviation Travel & Tour, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
Sky Aviation Travel & Tour provides travel and pilgrimage-related services, including:
Umrah packages
Umrah visa assistance
Domestic and international flight bookings
Hotel reservations
Private transport
Makkah and Madinah transportation
Ziyarat services
Tourist and visit e-visa assistance
Family and group travel arrangements
Corporate and business travel services
Services are subject to availability, applicable regulations, supplier policies, and the specific terms agreed at the time of booking.
We make reasonable efforts to ensure that the information published on our website is accurate and up to date.
However, travel prices, airline schedules, hotel availability, visa requirements, government regulations, transportation arrangements, and other travel conditions may change without prior notice.
Information displayed on the website should therefore be considered general information unless a specific service, price, itinerary, or booking has been confirmed directly by Sky Aviation Travel & Tour.
A travel enquiry or quotation does not automatically constitute a confirmed booking.
A booking becomes confirmed only after:
The required information and documents have been provided;
Availability has been confirmed;
The applicable terms and price have been communicated;
Any required payment has been received and acknowledged by Sky Aviation Travel & Tour; and
The relevant booking confirmation, ticket, voucher, or other confirmation has been issued.
Customers should not make non-refundable arrangements based solely on an enquiry or provisional quotation.
Sky Aviation Travel & Tour provides Umrah travel assistance, including visa assistance, flights, accommodation, transportation, and related travel arrangements.
Umrah services may be affected by requirements and decisions of the Saudi authorities, airlines, hotels, transport providers, and other relevant service providers.
Customers are responsible for providing accurate and complete information and documents required for their travel arrangements.
We cannot guarantee the approval of an Umrah visa where the final decision is made by a government authority or relevant Saudi authority.
We may assist customers with the preparation and submission of information and documents required for Umrah visa processing.
Visa processing times mentioned on our website or communicated by our team are estimates and may vary due to:
Government processing
Immigration requirements
Seasonal demand
Changes in Saudi regulations
Incomplete or incorrect documentation
Technical or administrative delays
The final decision to issue or refuse a visa rests with the relevant authorities.
Sky Aviation Travel & Tour cannot guarantee visa approval where the decision is outside our control.
Customers must provide accurate, valid, and complete travel documents when requested.
Depending on the service, these may include:
Passport
CNIC
Passport-size photographs
Visa documents
Travel dates
Passenger information
Other documents required by airlines, hotels, immigration authorities, or travel partners
Customers are responsible for ensuring that the information provided to us is accurate.
Any delay, cancellation, additional cost, or other issue resulting from incorrect, incomplete, expired, or misleading information may be the customer’s responsibility.
Customers may be required to provide passport copies and other documents through agreed communication channels, including WhatsApp.
Customers should ensure that documents supplied to us are clear, valid, and belong to the correct traveller.
We use customer documents for legitimate travel-related purposes, including visa processing, flight booking, hotel booking, transportation, and other services requested by the customer.
Our handling of personal information is also subject to our Privacy Policy.
Flight bookings are subject to airline availability, fare conditions, ticketing rules, baggage allowances, schedules, and airline policies.
Airline schedules, routes, aircraft, departure times, baggage policies, and fares may change.
Once a ticket has been issued, cancellation, refund, rebooking, date changes, baggage arrangements, and other modifications may be subject to the applicable airline’s fare rules and charges.
Customers should carefully check passenger names, travel dates, destinations, and other ticket details before accepting the booking.
Sky Aviation Travel & Tour is not responsible for delays, cancellations, route changes, missed connections, or other disruptions caused by an airline or other third-party carrier.
Where applicable, we may assist customers in communicating with the airline or relevant provider.
Any refund, compensation, rebooking, or alternative arrangement will be subject to the airline’s applicable rules and policies.
Hotel reservations are subject to availability and the hotel’s individual terms and conditions.
Hotel rates, room types, facilities, check-in and check-out times, cancellation policies, taxes, and additional charges may vary.
Customers are responsible for reviewing the booking details before confirmation.
Hotels may require additional deposits, identification, tourist taxes, security deposits, or other charges directly from guests where applicable.
For Umrah bookings, Sky Aviation Travel & Tour may arrange accommodation in Makkah and Madinah according to the selected package, availability, travel dates, room requirements, and agreed booking conditions.
Where a package includes a specific hotel, the hotel will be subject to availability and confirmation.
Any hotel distance or location information provided by us is based on available supplier information and may be subject to change.
We may arrange private or shared transportation for customers, including:
Airport transfers
Hotel transfers
Makkah transportation
Madinah transportation
Makkah–Madinah transfers
Madinah–Makkah transfers
Ziyarat transportation
Group transportation
Transportation is subject to vehicle availability, local conditions, traffic, road restrictions, weather, and the policies of the transport provider.
Customers are expected to follow reasonable safety instructions provided by the driver or transport provider.
Ziyarat services may include transportation to religious and historical locations according to the agreed itinerary.
Specific locations, timing, route, and duration may vary depending on local conditions, regulations, traffic, availability, and the agreed service.
Ziyarat services do not constitute religious rulings or religious advice. Customers remain responsible for their own religious decisions and practices.
Sky Aviation Travel & Tour may assist customers with tourist and visit visa applications for selected destinations.
Visa requirements, processing times, fees, eligibility criteria, and immigration rules vary by country and can change without notice.
Submitting an application does not guarantee visa approval.
The final decision regarding visa issuance rests with the relevant embassy, immigration authority, government department, or visa authority.
Customers are responsible for providing truthful and complete information and documents.
All prices and quotations are subject to availability and may change before confirmation.
Travel prices can vary due to:
Airline fare changes
Hotel availability
Exchange-rate fluctuations
Government taxes and fees
Visa charges
Seasonal demand
Supplier price changes
Changes in travel dates or requirements
A quoted price should not be considered final until the booking has been confirmed by Sky Aviation Travel & Tour.
Any applicable additional charges will be communicated to the customer where reasonably possible.
Sky Aviation Travel & Tour does not process online payments directly through the website.
Payment arrangements are communicated directly to customers by our representatives after consultation and confirmation of the required services.
Customers should only make payments using payment details provided through official Sky Aviation Travel & Tour communication channels.
Customers should retain payment receipts, transaction confirmations, and booking documents for their records.
Cancellation and refund conditions depend on the specific service booked.
Different terms may apply to:
Airline tickets
Hotels
Umrah packages
Visa services
Transportation
E-visas
Group bookings
Corporate bookings
Some travel services may be non-refundable or may involve cancellation charges.
Where a refund is permitted, the amount and processing time will depend on the applicable supplier, airline, hotel, visa authority, or other service provider.
Sky Aviation Travel & Tour cannot guarantee a refund where the relevant supplier’s terms do not permit one.
Customers should request the applicable cancellation and refund conditions before confirming a booking.
Customers should contact Sky Aviation Travel & Tour as soon as possible if they need to change:
Travel dates
Passenger details
Flights
Hotels
Room requirements
Transportation
Visa-related information
Other booking arrangements
Changes are subject to availability and may result in additional charges imposed by airlines, hotels, visa authorities, transport providers, or other suppliers.
Customers are responsible for:
Providing accurate information
Providing valid travel documents
Checking booking details
Ensuring passport validity and required documentation
Obtaining any required vaccinations or health documentation
Following immigration and travel regulations
Arriving at airports and meeting agreed schedules on time
Following airline, hotel, transport, and government requirements
Sky Aviation Travel & Tour is not responsible for problems caused by inaccurate information, failure to provide required documents, missed departures, or failure to comply with applicable travel requirements.
Customers must comply with all applicable laws, immigration requirements, airline regulations, hotel rules, and destination-country requirements.
Travel regulations may change without notice.
Customers should verify that they meet the applicable entry, visa, health, passport, and other requirements for their destination before travelling.
Where appropriate, our team may provide general guidance, but customers remain responsible for meeting applicable travel requirements.
Sky Aviation Travel & Tour works with third-party service providers where necessary to arrange travel services.
These may include:
Airlines
Hotels
Transport providers
Visa processing partners
Government or immigration authorities
Other travel suppliers
Third-party services are subject to the respective provider’s terms, policies, availability, and conditions.
Sky Aviation Travel & Tour is not responsible for circumstances outside our reasonable control arising from the actions, omissions, policies, or operational decisions of independent third-party providers.
Sky Aviation Travel & Tour will not be liable for failure or delay in providing services where circumstances are beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
War or civil unrest
Government restrictions
Changes in immigration regulations
Airline disruptions
Airport closures
Pandemics or public-health emergencies
Strikes
Technical failures
Security incidents
Other unforeseen circumstances
Where possible, we will assist customers in identifying available alternatives.
Sky Aviation Travel & Tour will make reasonable efforts to provide the travel services agreed with customers.
However, we are not responsible for losses, delays, cancellations, additional expenses, or disruptions caused by circumstances outside our reasonable control or by independent third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
We aim to maintain accurate information on our website, but travel information can change frequently.
Images, descriptions, hotel distances, airline information, destinations, prices, and other website content may be provided for general informational purposes and may not always represent the exact service available at the time of booking.
Customers should confirm important booking details with our team before making travel arrangements.
Unless otherwise stated, the content of this website, including text, graphics, logos, images, design elements, and other materials, is owned by or used by Sky Aviation Travel & Tour with appropriate rights.
You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.
You agree not to:
Use the website for unlawful purposes
Submit false or misleading information
Attempt to gain unauthorized access to the website
Interfere with website operation or security
Copy website content without permission
Use the website to conduct fraudulent activities
We reserve the right to restrict access to the website where necessary to protect our business, customers, or website security.
Our website may contain links to third-party websites, including airline websites, visa portals, WhatsApp, social media platforms, hotels, and other travel-related services.
These links are provided for convenience.
Sky Aviation Travel & Tour does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Users should review the terms and privacy policies of third-party websites before using their services.
Your use of our services may involve the collection and processing of personal information.
Please read our Privacy Policy to understand how Sky Aviation Travel & Tour collects, uses, protects, and handles personal information.
If you have a concern regarding a service or booking, we encourage you to contact our team as soon as possible.
We will make reasonable efforts to understand the issue and assist with an appropriate solution based on the applicable booking terms and the policies of the relevant service provider.
Sky Aviation Travel & Tour may update these Terms & Conditions from time to time to reflect changes in our services, business practices, supplier requirements, or applicable legal and regulatory requirements.
The latest version will be published on this page with the updated effective date.
Your continued use of our website and services after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory legal rights or requirements that may apply to a particular transaction or service.
Any dispute should first be addressed directly with Sky Aviation Travel & Tour in an effort to reach a reasonable resolution.
If you have any questions about these Terms & Conditions, your booking, cancellation terms, or our travel services, please contact us.
Sky Aviation Travel & Tour (SATT)
Head Office: Kutchery Road, Multan, Punjab, Pakistan
Phone / WhatsApp: +92 300 9639709
Website: https://www.skyaviation.com.pk/
Email: support@skyaviation.com.pk
We are available to assist customers with their Umrah, visa, flight, hotel, transport, and other travel-related enquiries.
